FAQ | Schon Urban Furniture

Schon Furniture aims to provide a silk smooth shopping experience for each and every Customer & Customer satisfaction is of the Ultimate Goal we aim for. To help answer any questions you may have while shopping with us, we have compiled the following list of answers to shed more light on your overall experience with us. Please don’t hesitate to shoot any other additional queries our way… we’ll be happy to answer.

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How can I change or cancel my order?: Once an order is placed online, our Customers have five business days for holding, amending, or canceling the order. After that, the manufacturing process gets initiated, and the order cannot be amended or canceled. We request our Customers to inform us of any changes/cancellation within five business days from placing their order via email at info@schonfurniture.com. In events of cancellation within five days of placing your order, we will refund your full amount.
What happens after I paid for my on-line Order?: Immediately upon checkout, you will receive an email from Schon Furniture providing an Order No., Product Details, Amount Paid (Revise from Amount Payable) & an approximate delivery date. We wait for five business days before releasing your order into production.
Can I check my order status?: Yes, we will keep your order status updated. Once the product leaves the factory premises in Germany, we can track it until it reaches You.
How do I change my account information?: To change your account information, log on to your Schon Furniture account, and make any necessary changes to your address, e-mail, phone number, password, or payment options. Please note that these changes will not apply to any orders that have already been placed. To change that information for an existing order, please contact us. You are free to set up as many accounts as you want.
Upholstery/color Options: Schon furniture offers more than a 100-leather upholstery/color options in four price groups and even more fabric upholstery options in three price groups. Fabric upholstery options are manufactured by Kvadrat of Denmark - Europe’s textile innovation leader since 1968. We may be able to send you some samples and pictures of all the upholstery options. Alternatively, we advise emailing us a few preferred upholstery color samples, and we can recommend the nearest available options with us. Please refer to our Materials page to explore more.
What is a wish list?: The wish list allows you to save your favorite products all in one convenient place. From there, you can quickly and easily find the items again, move items into your shopping cart. If you are working with an Interior Designer, you can use the wish list to show them the items you have selected.
What is the difference between the wish list and shopping cart?: The wish list is where you can save products you like before purchasing. You place those items in the shopping cart when you are ready to proceed with the purchase process.
How long do wish lists stay active?: Wish lists do not expire or get deleted, but these can be deleted if you choose to do so.
Can I save my cart?: Yes. To save your cart, sign in to or create an account and add items to your cart. When you leave the site or log out, the items added will be in your cart when you sign back in.
Do you offer discounts on bulk orders?: Schon brings Designer furniture which is customized to your interior design plans for commercial projects like Hotel Lobbies, Restaurants, Waiting Areas, or Offices. Typically, in these projects, the volumes are higher than a typical residential project. Please contact us with your design and project requirements to know more about our discounts for commercial projects.
Can I physically see the product anywhere?: We have plenty of samples of products we sell in our Toronto location and with some dealers in the GTA. We can also send you a video/images of the product you may be interested in through our WhatsApp +1-647-533-0675. We understand that buying furniture according to your taste & plan is a personal and tactile experience. Our showroom is a fantastic way to see all our products and get a feel for the wide range of upholstery options available to customize your favorite piece. To ensure the product you were looking at online is in store, please contact us.
Where can I find the dimensions of the furniture pieces I am buying?: We encourage you to measure doorways, elevators, and stairwells to ensure that the pieces you’ve purchased can move comfortably. All the products have dimensions: Simply click on the item you’re interested in and find the dimensions below the image under the heading "Details".

Can I pick up online orders in-store?: Yes, On-line orders can be picked up at our Toronto Location: #411-412, 48 Galaxy Blvd. Toronto M9W6C8. Please call us after placing the order for arranging pick-up date and time. If you engage someone else to pick up your order from our location, we request a Govt. Issued Photo ID emailed to us from your email ID on your account in advance.
Can my order be warehoused & for how long?: Yes, we can hold Your order for three months from the time of arrival of the order from Europe! However, the order must be paid up in full.
For orders having multiple items: is the shipping separate?: We make every attempt to ship your order complete. Should an exception arise, we will reach out to you and advise you to make appropriate accommodations.
How does the shipping work for Customers outside the Designated Delivery Zones in our Shipping Policy?: We want to help you create the home of your dreams, even if you don't live in one of our delivery areas. Contact our Customer Care team to determine if other delivery options are available or if there is a pickup location in your area. Based on the delivery address AND the selected items, we will email (within two business days) an exact shipping cost to deliver the cart items.
What do our Customers need to do to ensure smooth shipping: A little bit more about shipping details.: Canada Customs may opt to inspect any shipment randomly. If it happens to be an item in your shipment, it may arrive re-sealed. Our manufacturers in Germany have a fool-proof manufacturing regimen to ensure flawless quality and make all orders accurately according to the Customer’s selected specifications. Schon Furniture adds an additional check of examining at least one item in every order before it leaves our Toronto warehouse for the destination address. CHAIRS: Most of the Chair boxes having a single chair weight within 20 kg. Some chairs can also be packaged two in a box, and the box could then weigh up to 25kg. The chairs come packed professionally in well-fitting cartons TABLES: The tables typically come in two to three packages and will be shipped using a vehicle having Lift-gate. Typically the shipping companies drop off the items inside any accessible door of the Delivery address. Assembly is easy & straightforward; however, it requires two persons because of the weight. In cases where the Customers assemble by themselves, the delivery of the table packages right into the room where they intend to assemble it may be talked & settled in advance. Customers have to ensure clear passage of the packages & delivery crew. Alternatively, the Customers have to advise us if they want the ordered to be dropped off inside their entry door only. We may be able to arrange a shipping & assembly service if requested by the Customer. We will ensure that the Customer understands all the finalized Delivery instructions before ordering!
What do our Customers need to do to ensure smooth shipping: A little bit more about shipping details.: Canada Customs may opt to inspect any shipment randomly. If it happens to be an item in your shipment, it may arrive re-sealed. Our manufacturers in Germany have a fool-proof manufacturing regimen to ensure flawless quality and make all orders accurately according to the Customer’s selected specifications. Schon Furniture adds an additional check of examining at least one item in every order before it leaves our Toronto warehouse for the destination address.
CHAIRS: Most of the Chair boxes having a single chair weight within 20 kg. Some chairs can also be packaged two in a box, and the box could then weigh up to 25kg. The chairs come packed professionally in well-fitting cartons
TABLES: The tables typically come in two to three packages and will be shipped using a vehicle having Lift-gate. Typically the shipping companies drop off the items inside any accessible door of the Delivery address. Assembly is easy & straightforward; however, it requires two persons because of the weight. In cases where the Customers assemble by themselves, the delivery of the table packages right into the room where they intend to assemble it may be talked & settled in advance. Customers have to ensure clear passage of the packages & delivery crew. Alternatively, the Customers have to advise us if they want the ordered to be dropped off inside their entry door only. We may be able to arrange a shipping & assembly service if requested by the Customer. We will ensure that the Customer understands all the finalized Delivery instructions before ordering!
What do our Customers need to do to ensure smooth shipping: A little bit more about shipping details.: Canada Customs may opt to inspect any shipment randomly. If it happens to be an item in your shipment, it may arrive re-sealed. Our manufacturers in Germany have a fool-proof manufacturing regimen to ensure flawless quality and make all orders accurately according to the Customer’s selected specifications. Schon Furniture adds an additional check of examining at least one item in every order before it leaves our Toronto warehouse for the destination address.
CHAIRS: Most of the Chair boxes having a single chair weight within 20 kg. Some chairs can also be packaged two in a box, and the box could then weigh up to 25kg. The chairs come packed professionally in well-fitting cartons
TABLES: The tables typically come in two to three packages and will be shipped using a vehicle having Lift-gate. Typically the shipping companies drop off the items inside any accessible door of the Delivery address. Assembly is easy & straightforward; however, it requires two persons because of the weight. In cases where the Customers assemble by themselves, the delivery of the table packages right into the room where they intend to assemble it may be talked & settled in advance. Customers have to ensure clear passage of the packages & delivery crew. Alternatively, the Customers have to advise us if they want the ordered to be dropped off inside their entry door only. We may be able to arrange a shipping & assembly service if requested by the Customer. We will ensure that the Customer understands all the finalized Delivery instructions before ordering!
Please ensure lear and unobstructed accessibility:
Schon Furniture will co-ordinate with You & the Shipper to schedule the delivery at your shipping address according to your best availability. The shipper will, however, again confirm the time & date with you & we request the presence of the Purchaser or an authorized representative of the purchase at the time of delivery.
We also request our Customers to ensure a clear driveway and walkway to accept delivery (i.e., remove snow and ice or any other hazardous obstruction). If delivery can not be undertaken completely & safely due to any risk or reason attributable to non-accessibility or non-availability of safe passage, the shipper may decide to reschedule the delivery & second delivery charges may apply!
PACKAGING: Our Customers are advised to retain the boxes & packaging until they are satisfied that the product meets all their ordered details.
Special Delivery Instructions may attract additional costs depending upon the specialty equipment or extra labor involved e.g., Hauling your order up or down a maximum of 2 flights of stairs. Some shippers do not allow their Delivery team members to move existing furniture or other items in your home: due to liability issues. If there is a White-Glove Delivery & Installation Service in your area, we may be able to engage them for you at extra cost: between CAN$300.00 to CAN$350.00. Typically, a White-Glove Delivery & Installation Service delivers the shipment, unpacks & assembles it in the room advised by you, take away all the packing debris. They also avoid walking directly on your flooring by wearing shoe covers or by laying tarp up to the room where the furniture gets assembled.
Do you offer International Shipping?: Yes, we are happy to ship any orders/items internationally: but some restrictions apply. Please contact us for more information. Typical international furniture delivery is to the nearest port of entry, and the customer is responsible for customs and duties. The recipient will be responsible for these & other applicable charges in their destinations that are customarily collected at the time of customs clearance. Our shipping partner has a global presence to handle all the logistics pertaining to your orders.

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